One class, two client academies.
This is one Alpine Academy class, shown the way two different companies' staff see it.Same class, different tools, rules, examples and brand.Nothing below is hand-edited per client: each academy is one config file.
Fictional example companies
Intake & Triage
Build a triage flow for your own queue
Every team has a queue: leads, tickets, invoices, applications, review requests.Build a flow that reads each item as it arrives, pulls out the key facts, scores it against your criteria, routes it to the right owner and drafts the reply.Anything a person must decide gets flagged, not guessed.
- 01Map your queue: what arrives, who owns it, and what "urgent" means
- 02Extract the key facts from emails, forms and documents
- 03Score and prioritize against criteria you define
- 04Route each item to the right owner automatically
- 05Draft replies and flag the decisions a human must make
- AI assistantsChatGPT Enterprise
- AutomationZapier
The models available in the Northwind ChatGPT Enterprise workspace
Use ChatGPT Enterprise signed in with your Northwind account, and Zapier in the Northwind workspace.Other AI tools are not approved for customer or shipment data.
Customer and shipment data stays in approved tools
Shipment records, customer contacts and rate agreements are confidential.Use ChatGPT Enterprise signed in with your Northwind account and nothing else.Never paste them into a public AI tool.
Safety-critical calls stay with people
AI can prepare a route brief or a driver schedule.It does not decide who drives, when a driver must stop, or whether a load is safe to move.Those calls stay with a dispatcher or a supervisor.
Supplier and customs documents need a person's check
AI can read a bill of lading, an invoice or a customs form and pull out the fields.A person confirms the fields before anything is filed, paid or declared.
Automations leave an audit trail
Every Zap logs what it read, what it changed and who owns it.When a customer asks what happened to their order, the answer should take minutes, not a day of digging.
Triage inbound carrier emails: pull out load numbers and appointment times, and route each to the right desk.
What changed between the two.
Both columns are read from the two configs for Intake & Triage.Change the class above and the table follows.
| Difference | Ashgrove Financial | Northwind Logistics |
|---|---|---|
| Tools named | Microsoft Copilot and Power Automate | ChatGPT Enterprise and Zapier |
| Model and tool policy | The models built into Microsoft 365 Copilot, in the Ashgrove tenant Use Microsoft Copilot signed in with your Ashgrove account, and Power Automate in the Ashgrove environment.Other AI tools are not approved for client or firm data. | The models available in the Northwind ChatGPT Enterprise workspace Use ChatGPT Enterprise signed in with your Northwind account, and Zapier in the Northwind workspace.Other AI tools are not approved for customer or shipment data. |
| Role example | Compliance & Risk Triage incoming marketing submissions by product, risk and deadline, and route each to the right reviewer. | Operations Triage inbound carrier emails: pull out load numbers and appointment times, and route each to the right desk. |
| Risk themes |
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| Brand | Ashgrove AI Academy
| Northwind AI Academy
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Your company is the third column.
We scope your tools, rules and roles, then build your version.